Assistant Vice President of Customer Service Operations

"Realizing the value of an engaged workforce and in support of our Core Value "People Make a Difference", CSX has made tremendous strides in reaching out to all employees, listening to what is important to them and acting to ensure fairness in all aspects. I am proud to work for CSX, helping to shape our strategy and environment to be a reflection of the diverse world in which we live and work. Broadening the scope of that work by joining with others to improve the lives of the citizens of Florida is an honor."

Susan Arko has been with CSX Transportation since 1988 and is currently Assistant Vice President – Customer Service Operations. Susan’s role provides leadership to Customer Service Operations in fulfilling the Customer Service Mission Statement – “To deliver a customer-valued, error-free and cost effective business process for every shipment, resulting in timely, complete and accurate information.” Susan is active in many diversity activities at CSX and is currently the executive sponsor of the company’s LGBT Inclusion Group (EQ=AL).

Throughout her career, Susan has been active in community organizations, including as a member of the Board of Directors, Ronald McDonald House Charities in Jacksonville. She is currently the Ambassador Chair for the CSX United Way Campaign.

Susan is married to Commander Patrick Arko, United States Navy and has five children ranging in age from 19 to 29.

CSX Corporation, together with its subsidiaries based in Jacksonville, Fla., is one of the nation's leading transportation suppliers. The company’s rail and intermodal businesses provide rail-based transportation services including traditional rail service and the transport of intermodal containers and trailers.

Overall, the CSX Transportation network encompasses about 21,000 route miles of track in 23 states, the District of Columbia and the Canadian provinces of Ontario and Quebec. Our transportation network serves some of the largest population centers in the nation. More than two-thirds of Americans live within CSX’s service territory.

CSX serves major markets in the eastern United States and has direct access to all Atlantic and Gulf Coast ports, as well as the Mississippi River, the Great Lakes and the St. Lawrence Seaway. The company also has access to Pacific ports through alliances with western railroads.

CSX moves a broad portfolio of products across the country in a way that minimizes the effect on the environment, takes traffic off an already congested highway system, and minimizes fuel consumption and transportation costs.